About Shefali Gaur

Shefali Gaur is an MBA and Engineering graduate with about 5 years of experience in the IT services & Products and Internet industry. For past all these years of her career, she has worked in almost all the disciplines of business development like Sales, Sales Support, Presales, Marketing, Knowledge Management, across multiple domains.

Shefali has had her clientele across the globe, she has managed bids for millions of dollars, created loads and loads of Marketing and sales collateral, optimized processes like Bid Management, Major Account Planning, Launched Sales Kits, done market research and competitive analysis, done front-end and back-end sales assignments etc. She has also taught Brand Management and Customer Relationship Management at B-schools and conducted several workshops for Group Discussion and Personal Interview skills.

At Yahoo! India she is working as Community Manager, where facilitate, manage and help her vibrant online communities engaging better with the product by proactively finding solutions for their problems; finding innovative solutions for better collaboration; and implementing ways to increase efficiency of community. She focus on communities for all the Community and Communication products of Yahoo! India (Mail, Messenger, Groups, Mash etc) to receive and analyze feedback/requirements on product experience for existing products and beta programs and synthesizing the same into recommendations for Product and Marketing teams.

At Unisys Global Solutions India (UGSI) she was working in Presales and Marketing team where she built, updated and maintained UGSI centric marketing repository tool that has supported and driven demand for UGSI globally within and outside Unisys along with competition tracking and Market Research. She had also worked on Requests for Information, Requests for Proposal, and Requests for Quotation from clients across the globe. She has also provided pre-sales support to Global Sourcing Demand Executives and Business Units for all business inquiries.

At Capgemini India Pvt Ltd she was working as a Global Knowledge Manager where her job was to develop knowledge management strategies after liaising with the global leaders to serve business needs and to facilitate implementation of activities around it. She used to capture, maintain and promote the internal and external knowledge of the firm for the government sector across Technology, Consulting and Outsourcing services. She has also supported information requirements for client pursuits and delivery projects by managing the communication channels such as the community intranet website and community newsletter. She also used to provide research and analysis based on a variety of primary data sources such as IDC, Gartner etc. to client teams across the globe.

At Zensar Technologies she has worked on different activities like Overall ownership of Major Account Planning Exercises, Customer Satisfaction Surveys, Sales Force Automation, Telemarketing and Bid Management. She has created collateral like Bid Components, Relationship Documents, Capability Papers, Process Documents, Sales Presentations, Case Studies etc. She was accountable for business from prospects through the overall ownership of bid management process. She has created, maintained and managed Sales support repository or proposal factory for enhancing the speed, quality and consistency of bid response.